Help/Contact us Shopping Basket
My Shopping Bag
Quantity:  
Subtotal:  
 
 
THE REGULATIONS NEXT DAY DELIVERY AVAILABLE NEW PRODUCTS
UP TO 20% DISCOUNT ON SELECTED ITEMS LIKE US AND WIN PRIZES ACCESSORIES

 

Returns and Refunds

Returns by post

Prior to returning any products you should either email sales@xtracs.com or call: +44 (0) 1908 511740 and obtain a returns number.

Once you have the returns number, you can return goods to us via any method you choose to:

Brandline Returns
Goods In
Units 9-14
Chapel Farm Industrial Park
Hanslope Road
Hartwell
Northants
NN7 2EU

The parcel should contain:

•    The item(s) you purchased that you wish to return in their original condition.
•    A note clearly stating the returns number issued and the reasons why you are returning the goods.

You will be refunded for the delivery charge if we have made an error in our despatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order.

We are unable to accept any responsibility for items that are lost and damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least two days for your goods to reach us. Please note failure to follow this procedure may result in a delay of processing any returns.

Please note that we are not able to give exchanges for goods returned by post, and you should allow 28 days to receive your refund.

If you need advice on returning by post, please contact our customer services team on 01908 511740 or via e-mail at sales@xtracs.com

Statutory Rights

This section gives details of some relevant pieces of legislation. It is not intended to be exhaustive.

Sale of Goods

Our refunds policy is in addition to your statutory rights.
Under the Sale of Goods Act, the goods we sell you must:
•    conform to the description we have given you
•    be of satisfactory quality.
•    be fit for purpose.
•    be safe.

You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.

Distance Selling Regulations

Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.

Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered by distance means (e.g. via website). 

If you want to cancel, you must do within seven working days after delivery of the goods.

To cancel the contract you must send us a written notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your delivery note.

You are responsible for returning the goods to us at your cost.

The goods and your notice of cancellation should be sent to:

Xtracs Returns
Goods In
Units 9-14
Chapel Farm Industrial PK
Hanslope Road
Hartwell
Northants
NN7 2EU

Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them.  Should you wish to return an item please return the undamaged product with the original and undamaged packaging. 

Once we have received your notice of cancellation we will arrange to reimburse you. It may take up to 30 days from the date we receive your cancellation notice for this to be done.  We will only reimburse you to the card with which you paid.

 

 

     
Spacer
NEW PRODUCTS ABOUT US NEW ACCESSORIES
Spacer
COMPETITIONS LATEST NEWS CLIENTS
Spacer
 
The Parasols   The Latest Installations   How the System Works
Floor Socket System Free Standing Cafe Screens Cafe Barriers with Matching Parasols.
         
spacer
  Subscride

 

Subscribe to our newsletter for the latest offers and promotions
  Email:
           
  Our Facebook Page Facebook twitter @ cafe barriers Our Blog Brandline Blog You Tube Our Videos Google + Instagram RSS Flickr Email Us MAIL US
 

iPad Cases from i-Covers

Help About us Delivery Certification
           
  Ordering from Brandline Help - General Xtracs Levels of delivery DDA Compliancy - What it means.
  Payment Methods / Types Contact us in the UK Where we are   Safe Contractor
  Returns & Refunds   Facilities we have    
      Approved Distributors    
           
 
  Cookies | Privacy | Terms & Conditions | Sitemap | About Us    
  Copyright © Xtracs Limited 2004 - 2012. All rights reserved. Legal Disclaimer.
      Countries we deliver to.
 

ABOUT SSL CERTIFICATES
Valid XHTML 1.0 Transitional Payment Methods